Patient booking & retention software for Indian clinics that have outgrown Practo

Not immediately. Most clients keep Practo as one of several inbound channels for the first 6 months and gradually shift acquisition to direct + Google. The system we ship works alongside Practo; once direct + organic bookings exceed Practo bookings (typically 3–4 months in), most clinics drop Practo or downgrade to a minimal listing. You own the patient relationship from day one regardless.

We design EMR for clinical reality: two screens, three taps. Specialty templates pre-fill 60–70% of fields. Voice-to-text in English / Hindi / Gujarati / Kannada / Tamil. We've onboarded 60-year-old senior consultants who refused every prior EMR — they're using ours daily inside 2 weeks. We'd rather ship something doctors actually use than a feature-rich system they don't.

After every paid visit, the patient gets a WhatsApp message 24 hours later with two links: a smiley link goes to your Google review page, a frown link goes to a private feedback form. This NPS-style routing means happy patients write public reviews; unhappy ones reach the practice manager directly. We've consistently moved clinics from 12 reviews/year to 100+ within the first 6 months.

Yes — local SEO is the highest-leverage channel for clinics. We optimize Google Business Profile (NAP consistency, hours, services, photos, GBP posts, Q&A), build per-location landing pages with schema markup, and run review velocity. Within 3–4 months most clients reach top-3 in their primary local-pack for their specialty. We'll show you live examples of clinics we've ranked.

For India-only clinics, we build to DPDP Act 2023 with consent capture at registration, purpose-bound storage, and patient-data export-on-demand. For clinics serving NRIs or operating internationally, we operate under a BAA with HIPAA-compliant data handling and audit logging. Indian medical-record retention requirements (8 years) are baked in.

Yes. Multi-location is a first-class part of the architecture. Each location has its own calendar, doctor list, services, and review-ask flow, but central reporting, EMR templates, and patient records are shared. We've shipped to 10-location dermatology and 6-location dental chains. The central ops team sees per-location and roll-up dashboards.

Booking + WhatsApp reminders + GBP optimization: 4 weeks. EMR: 6–8 weeks (depends on specialty templates). Local SEO content engine: 10–12 weeks for full ramp. Most clinics see no-show drop and review velocity lift inside 60 days.

Discovery: ₹1.5L–₹2.5L (1 week). Build: ₹6L–₹25L depending on specialty depth and number of locations. Retainer (SEO, content, automations): ₹35K–₹90K/month. Most clinics break even on the build inside 6 months from the no-show reduction alone.