AI / ઓટોમેશન / જોડાયેલી સિસ્ટમ્સભારત · વૈશ્વિક સેવાઓ
Process · Mumbai

How a Mumbai engagement runs.

Remote-first delivery with monthly Bandra–Andheri–BKC kickoffs and on-call site visits during major launches.

Lead role
Engagement lead
Working hours
Mon–Sat · 10–19 IST · 1–3h US-ET overlap for diaspora launches
Languages
English · Hindi · Marathi
On-site
Monthly visits to BKC / Lower Parel for BFSI clients · weekly Bandra–Andheri syncs during D2C launches
Operating model · Mumbai

Hybrid · monthly site-visits.

Remote-first delivery with monthly Bandra–Andheri–BKC kickoffs and on-call site visits during major launches.

Languages
English · Hindi · Marathi
Hours
Mon–Sat · 10–19 IST · 1–3h US-ET overlap for diaspora launches
On-site cadence
Monthly visits to BKC / Lower Parel for BFSI clients · weekly Bandra–Andheri syncs during D2C launches
MUMBAIBUILD HUB01FRI · DEMO02TUE · SITE03MON · STANDUP04WED · QA05SAT · ON-CALL06THU · STAGING
4-phase engagement

Discovery → design → build → compound.

The same 4-phase shape every Mumbai engagement follows. Each phase ships defined artefacts so the founder always knows what comes next and what just got delivered.

Phase 01 · Week 1 · 5 working days · paid

Discovery week

Map the funnel end-to-end. Identify the top 3 revenue leaks. Lock the build scope on a fixed price.

12–20 page written revenue audit
Top 3 leaks ranked by impact
Fixed-price phased build proposal
What this looks like here

BFSI / NBFC clients sign DPDP-aligned DPAs in week 1. D2C clients on Shopify Plus get Razorpay + WATI provisioning kicked off in parallel.

Phase 02 · Weeks 2–3

Design + scope lock

Wireframe + content architecture + integration map. Founder signs off before any code is written.

Wireframes + flows (Figma)
Tech architecture + integration map
Migration plan for legacy systems
What this looks like here

Bandra–Andheri D2C migrations are scoped against Klaviyo + WATI dual-lifecycle. BKC NBFC funnels are scoped against compliance posture (KYC + DPDP).

Phase 03 · Weeks 4–14

Build + go-live

Ship in 2-week sprints. Friday demo every week. Final 2 weeks are go-live + parallel-run.

Phased deliverables on a public timeline
Weekly Friday Loom demo + changelog
Final go-live + 2-week stabilisation
What this looks like here

WhatsApp 90-second cart-recovery goes live in week 6 — the rest of the build compounds on top of that lever.

Phase 04 · Month 4 onwards · monthly

Compound retainer

Tune conversion, ship new flows, monthly metrics review. The build stops being a project and becomes an engine.

Monthly conversion tuning
Quarterly growth review
Direct Slack with the build team
What this looks like here

Mumbai retainers run heavy on lifecycle tuning — most CAC compression we ship in the first 90 days post go-live.

Mumbai default stack

The tools we deploy here, and why.

Each layer below has a Mumbai-specific reason. Stack choices adapt to what local buyers expect, what local payment rails support, and what your team can take ownership of post-handover.

Local stack signature

The tools we deploy here, ranked.

Each layer maps to a real revenue lever. We keep the stack opinionated — every tool earns its place.

Communication

L01
WATIGupshupWhatsApp Business API

WhatsApp is the actual CRM for Andheri D2C — primary channel from day 1.

Payments

L02
RazorpayCashfreeStripe (NRI flows)

Razorpay default for INR + GST. Stripe for Bandra brands selling US/UK.

CRM + lifecycle

L03
KlaviyoMoEngageWATI flows

Email + WhatsApp dual-channel. Never replace WhatsApp with email.

Compliance

L04
DPDP Act 2023 DPAKYC for NBFCPCI-aware checkout

BKC NBFC engagements close compliance posture inside week 1.

Analytics

L05
GA4MixpanelRazorpay events

Funnel attribution from cart-create → cart-abandon → recovery.

Weekly comm rhythm

What a week looks like with us in Mumbai.

We default to async-first. The Friday Loom demo is non-negotiable and is the moment your founder reviews exactly what shipped.

Weekly cadence

How a typical week runs.

Predictable rhythm with one rule: every Friday demos. Async by default; on-site when the city demands it.

  1. Mon
    Async WhatsApp standup
    WhatsApp
  2. Tue
    Build sprint
    Slack
  3. Wed
    Mid-week unblock check
    WhatsApp
  4. Thu
    QA + staging review
    Loom
  5. Fri
    Friday Loom demo + changelog
    Loom + Slack
  6. Sat
    On-call only
    WhatsApp
Operational fit

Quantified proof from Mumbai engagements.

These aren't outcomes from elsewhere transplanted onto Mumbai. They're measured here.

Proof · 01
12+
Mumbai engagements live
Proof · 02
<45 days
Time-to-first revenue lift
Proof · 03
₹15Cr+
Revenue impacted
Proof · 04
<48h
DPA signoff for NBFC
Commercials

How we bill in Mumbai.

Fixed-price by default. INR + GST. NDAs signed before scope. Milestone-tied payments — no full upfront, no full hold-back.

Commercial posture
  • INR with GST · TDS under 194J supported
  • Discovery week ₹2.5L–₹4L · build fixed-price
  • Monthly retainers ₹40K–₹1.5L depending on volume
What this means in practice

Different from a typical Mumbai agency.

Typical Mumbai agency
  • Hourly retainer, no fixed scope, scope creep eats the budget
  • Monthly status meetings, no shipped artefact between them
  • A separate "account manager" layer between you and builders
  • Vague "branding + digital marketing" deliverables
Savin Group in Mumbai
  • Fixed-price phased proposal, signed before any code is written
  • Friday Loom demo every week — you see what shipped
  • Direct Slack with the build team — no account manager layer
  • Defined artefacts every phase — measured in revenue moved
Mumbai · in the network

Mumbai doesn't work alone. Wired into 9 other metros.

Active metro
Mumbai
Maharashtra
Connected
10 cities
Tap any pin
Ready when you are

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Rohan M.
Founder, D2C Wellness Brand